OUR SERVICES
Service is not an extension of sales. At HOUSTY, it is an equally important part of every customer project—as vital as the product itself.
At HOUSTY, service isn’t just what comes after a sale—it’s a core part of everything we do.
From the very beginning, our team listens closely to each client’s needs, helping them find the right solution. But our commitment doesn’t stop there—we stay by your side with professional support to keep your elevator running smoothly, safely, and reliably for years to come.
Design & Installation
Unlike standardized appliances, a home elevator project requires a deep understanding of the customer’s needs before production begins. Our professional team works closely with clients to study the architectural style, functionality, and structure of their homes, ensuring the elevator integrates seamlessly with the building.
Regular Maintenance
Product delivery is just the beginning of our service.
Ensuring the long-term stable operation of your elevator is our constant mission. We provide scheduled maintenance services to guarantee reliability, extend product lifespan, and give you complete peace of mind.
10-Year Warranty on Core Components
We offer a 10-year warranty on the motor, drive system, and control system. During this period, any quality issues will be covered with free replacement of brand-new parts.
24/7 Response
Although operational failures are rare, we are fully prepared for them.
At any time, should you encounter a problem, you can reach out to us 24/7. Our customer service representatives and technical engineers will resolve the issue promptly, ensuring uninterrupted peace of mind.